Collection of Your Personal Information
Your personal information is not collected if you only browse our website. We may collect your personal information:
(a) directly from you
(b) when you attempt to place an order via our website by clicking CheckOut.
(c) when you enter a competition promoted by us
(d) where you seek employment with us
(e) where you use the Contact Us section on our website
The information collected may include your name, address, contact telephone number, email address and other transaction details as entered by you.
We do not collect your credit card or banking details as online payments are handled by Realex. Please see www.realexpayments.ie website for details of their privacy policies and security measures.
Use and Disclosure of Personal Information
We may disclose your personal information to any of our related entities including product service agents.
You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:
(a) to facilitate and process your order
(b) to carry out or respond to your requests
(c) for regulatory reporting and compliance with our legal obligations
(d) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes.
Providing Personal Information Relating to Another Person
You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.
Securing Your Personal Information
We have implemented appropriate procedures in order to protect your personal information.
Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
Access to Personal Data and Accuracy
The Data Protection Act 1988 gives you the right to access information held about you. Your right of access to your data can be exercised in accordance with the Acts. You have the right to have any inaccuracies in your information corrected.
Direct Marketing
You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting our Contact Us section of our Website. All emails from our website allow you to opt-out of further mailings by following the procedure to “Unregister”.
Changes to our Policy
From time to time it may be necessary for us to review and revise our Privacy Statement. We reserve the right to change our Privacy Statement at any time. Amendments or replacements will be posted here.
Your use of our website will constitute your acceptance of any revisions, amendments or replacements to our Privacy Statement.
Our Privacy Complaint Process
If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact US as set out below.
If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time
Cookie Policy
About cookies
Cookies are small files sent by web servers to your web browser, and which are then stored by your web browsers.
The information contained in the cookies are sent back to the server each time your browser requests a page from our server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are removed from your device when you close your browser, whereas persistent cookies remain stored on your device until deleted, or until they reach their expiry date.
This website uses cookies. By using our website and agreeing to this policy, you consent to HOME2U.IE use of cookies in accordance with the terms of this policy.
Cookies on our website
HOME2U.IE uses Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about our website with the use of cookies, which are stored on users devices.
The information generated is used to create reports about the use of the website. Google will store and use this information.
Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Refusing Cookies
Most browsers allow you to refuse or block cookies. For informtaion on how to refuse cookies please refer to your browser help section.
Please note however, by refusing cookies or blocking cookies will have a negative impact upon the usability of some websites including HOME2U.IE
Order Cancellation and Returns
Online Returns Policy
Right to cancel
Subject to the terms set out below, when you purchase online or by phone you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period will expire fourteen (14) days after the goods are received by you.
You then have a further fourteen (14) days to return the goods to us following your notification to us of your intent to return the goods.
The goods must be returned in the original packaging, along with any accessories and free gifts received with them.
It is incumbent on you to have checked your measurments and colour before you complete your purchase.
You may examine the goods as necessary to establish their nature and characteristics but you must not start using them, install them or input any data/software onto them.
If you are unsure of any element of your purchase, please Contact Us before removing any packaging.
Whilst the goods are in your possession you must take reasonable care of them.
Prior to returning the goods, please contact our Customer Care Team here Contact Us who will guide you through our returns procedure. To exercise the right to cancel, you must inform us, HOME2U 11 B PARKMORE IND EST D12, 01 4568228, of your decision to cancel your contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the below cancellation form but it is not obligatory.
In the interests of hygiene, haircare, electric blankets, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging. Items such as DVDs, CDs, memory cards and software must still be sealed.
If you want to return a Software Product Activation Key card the silver strip on the back of the card must be fully intact as new.
Effects of cancellation
If you cancel your contract, a full refund of the value of the goods returned to us, including the delivery element of the returned item, will be made upon inspection of the returned goods. Refunds can only be processed when we receive the goods, or you provide evidence of the return of the goods, whichever occurs first. Refunds for goods returned to us shall then be processed without undue delay.
In the event that we offer to collect the goods, reimbursement will be made no later than 14 days from the day you inform us of your decision to cancel the contract.
Such refunds will be subject to any diminished value of the goods resulting from the mishandling of the goods beyond what is necessary to establish their nature, characteristics and functioning.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any additional fees as a result of such reimbursement.
You will bear the direct cost of returning the goods to us. If the goods, by their nature, cannot normally be returned by post, we can arrange for the goods to be collected from you.
Please submit the form here Contact Us with any query you may have.
Please include your Transaction number.
Any breakages/damages must be reported within 24 hours of delivery.
Please contact us here Contact Us
If in the event that a manufacturing fault occurs within the warranty period, Please let us know as soon as possible.
Please see below link to the European Commission’s Online Dispute Resolution Platform –